Refund policy

Refund & Replacement Policy

All Noveil sales are final because every item is made to order just for you, but we will make it right if something goes wrong with your order.

• No returns or exchanges: We cannot accept returns or exchanges for wrong size, wrong color, fit or change of mind. Please check the size guide on each product page before you order.
• Defective, damaged or incorrect items: If your item arrives damaged, has a printing or sewing defect, or is not what you ordered, email support@noveil.com within 30 days of delivery with your order number and a clear photo. We will replace it or refund you in full at no cost to you, and you do not need to send the item back.
• Lost packages: If your order never arrives, contact us within 30 days of the estimated delivery date and we will reship it or refund you.
• Refund timing: Approved refunds are issued to your original payment method within 5–10 business days.
• Cancellations: Because each item is made to order, an order can be canceled or changed only before production begins. Email us as soon as possible after placing it.

Last Updated October 13, 2026